Live Chat
If you have already made a purchase
Log in to My Orders to track progress or request help through the order details page.
If you are considering a purchase
Chat with Online Sales for more information before you purchase! (Online sales does not have access to order information.)
Home » Help Center » FAQs

FAQs

Payment:

What's payment methods do you have?
We accept paypal(credit/visa included), Western Union, Money Gram and Bank Transfer.


Is paypal secure?
Yes. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. In this way, you don't have to worry about paying people whom you don't know. PayPal is designed from the ground up to be a safer way to send money online. PayPal doesn't expose or sell your financial information to any merchant.

What if i don't have a paypal account?
1. Click the Sign Up https://www.PayPal.com/us/cgi-bin/webscr?cmd=_registration-run link at the top of any PayPal page.
2. Select the country or region where you live from the drop-down menu.
3. Choose the type of account that works best for you.
4. Fill out the form and follow the online instructions.


Can I use a credit card with PayPal?
Yes, you can use Visa, MasterCard, Discover, and American Express with PayPal. Plus, when you pay with PayPal, you do not expose your credit card number.

Is PayPal free?
Yes. For the buyer, it's totally free .You can sign up for a PayPal account for free, and there's no charge to transfer funds from your bank account to your PayPal account


Shipping:

What shipping methods do you have?
We offer EMS delivery and Airmail Post(Registered and Regular ones)

Can you ship to my country?
Click here to check all countries we ship to.

Am doing dropshipping, how to process the shipping?
You can just indicate your clients' shipping address when you check out, make sure the telephoe of your clients' is available and confirmed, we'll ship to your clients directely.

How to trace my order?
We'll email you the tracking number and tracing site as soon as we ship your order out.

Why my order status is "shipped", but it shows no information on the website, it says the tracking number is invalid?

Sorry for the inconvenience, it needs time to update status on site, you're adviced to trace your order days later after shippment date, thank you.

Is the items garanteed during shipping?
Yes, Actually you can refuse signing your package if you find defect in your order.

My Bzcome:

Why should I Get Points?
1, You Can Exchange Your Points(>=500 Points) to become our VIP(Consists of Bronze buyer, Silver buyer,...Diamond buyer )to get according discount in orders.

2, You Can Exchange Your Points to Real Dollars in eWallet.

How Can I Get More Points?(7 Ways For You!)
1 Register:10 Points

Firstly, you cound register a Bzcome account, after you register a new account successfully, you can get 10 points automatically.

2 Confirm Email address:15 Points

You can get 15 points after you verify your Email address successfully. Please note that you can only get points for Email address verification once. No points for modified Email address verification.

3 Confirm Telephone Number: 20 Points

You can get 20 points after you successfully verify your Telephone Number.Please Be Informed That A Telephone Number can only Correspond to An Account.

4 Purchasing products:1 USD = 1points

Please note that you could get the points after you paid for your order. Points will be relevant to your order amount. Every purchase you make with us, you can earn points from us. The points you earn is base on how much you pay, $1= 1 Points (no round off, count the integer). If order is paid by other currency, it needs to transfer to US dollar to count points.

5 Writing reviews:1 Point For Each according to the quality of your review

Please Assure That Our requirements For Reviews are simple. Just reveal that you are a Real Person by registering and your review should focus on specific features of our product and your
experience with it. We want to hear about both the good and the bad, so please share your experiences honestly.

6 Recommend To Your friends: 30 points

You can easily get 30 points just by sending us your friends' email address.How to do a recommending? After you recommend our website to one of your friends, you could send us the email address of your friend's,We'll add 30 points to your account if the email address you recommended is registered successfully.

7 Posting Reviews for Bzcome on other website or forums: 10 Points

You can post your reviews on other website or forums and pls send us the URL, after we verify the URL, we'll add 10 points to your account if it's be of help for our advertiment.

How can I confirm my E-mail address?
Please sign up and confirm E-mail address to get Bzcome points in "My Bzcome"

After your account is created, please follow the steps below to get Bzcome points:
Step 1: Please make sure the Email address is the one you want to verify. Then click this icon:
Step 2: Log in your mailbox to check our confirmation Email
Step 3: Click the confirmation link or entre confimation code to complete.
Where can I check my points?

How can I check my points?
You can check your bzcome points in "My Bzcome". Fine where to get it : "My Bzcome" →“Current Points”(top right corner), click the Arabic numerals to access.

How do I write a review?
It's easy to write a review on the Bzcome.com! Simply browse your order list, you can choose which to be reviewed. Open the product page, click the "Write a Review" button and you'll be taken
to the review form. Also you can write a review by browsing any products. In order to publish your reviews and get the point, you should sign up Bzcome.com firstly.

Does Bzcome.com website edit reviews?
We generally do not remove reviews  from the site unless a review or its author is found to be in violation of our "Terms & Conditions".

How long does it take for my review to appear on the viewpoints website?
Normally we'll check and post it on product page within 3 Days. Bzcome.com welcomes all customer and browser to share the experience about the selling product on Bzcome.com.

 

Can I post more than one reviews about the same product?
A member can write one or more review per product or service,That is say ,you can write more than one reviews for each item you order or interest. Also, If you wish to update your review, you can contact us to modify.


Bzcome Support Team