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Home » Bzcome Policies » Return & Refund Policy

Return & Refund Policy

Overview

All products can be requested for Return Merchandise Authorization within warranty of return(7 days after package receiving).
All returns must require a Return Merchandise Authorization. Click here to RMA request/Requirement and get Authorization.


The RMA Process & Three Easy Steps:

1. Get RMA Authorization after you submit a RMA request by visiting Requirement in My Account.
RMA request should include the below information: Order ID, SKU(Item Number), the reason of sending back and post images, choose replacement or refund money and other your related concern.

2. Ship the return goods after you get the RMA authorization and returned shipping address.
Once you ship return goods, please note the return item must be with original packing, accessories and shipping address from Bzcome.com customer service center together with RMA authorization.Notes: please offer tracking number for return shipment. Bzcome.com won’t take any responsibility for any missing return shipment.

3. Get the replacement or Refund.
Bzcome will arrange for resend or refund upon receiving your return package within 1-3 business days.
Due to the wholesale nature, Our Store does not accept traditional returns. In the unlikely event that your product is damaged or defective, Please contact us as soon as possible. If something is wrong with an order, we certainly want to help.lease do not schedule installation of your products until after the product has been received and examined.

Product Damaged in Shipping:


What if there is visible damage or there are missing pieces when the product arrives?
If there is visible damage to the packaging or there are missing pieces upon arrival, ask the driver to write a note on the waybill stating the damage and/or missing product before you sign the waybill. After signing the waybill, please contact us on the first available business day.
Our products are carefully packaged to avoid damage in shipping. Damage to products will virtually always be visible on the exterior of the pallet, crate, or lift.
If products are damaged inside of the packaging, please halt installation and contact us on the first available business day. Our Store may request digital photos of the damage to determine the extent and severity of the problem.
If products have been damaged in shipping or are missing, Our Store will replace the products or refund the price of those products. The decision to replace or refund will be made in consultation with you, the customer, as to which solution is acceptable for both parties.

What if there is concealed damage and I have already signed a way-bill showing no damage?
Hidden damage must be reported to us within 7 days. Our Store may ask for pictures of the damaged product or send an inspector to examine the damaged product. If products have been damaged in shipping, or are missing, Our Store will replace the damaged products or refund the price of the damaged products. The decision to replace or refund will be made in consultation with you, the customer, as to which solution is acceptable to both parties.

What if the product arrives and is not what I ordered?
If you believe that you have received product that is not what you ordered, please contact us on the first available business day. It is highly recommended that you purchase a product sample before ordering, as a reference. Please keep in mind that products you will ultimately receive. Our Store may request digital photos of the product received to confirm product details, size, color, etc. If the products you have received do not match those that you have ordered, Our Store will replace your products or pick-up and refund your purchase. The decision to replace or refund will be made in consultation with you, the customer, as to which solution is acceptable for both parties.

If it is determined that the product you have received is the correct grade, color, size, etc. according to your order, Our Store will not be able to refund or exchange your product.

Our Store strives to provide our customers the best customer service possible. If you have any questions regarding returns, shipping, or products, please contact a Customer Service Representative or by email.


Can I return products without requesting RMA?
We propose that you do not do it that way.If you do so, you need to bear the return shipping cost even if it meets the requirement for return. Moreover, it will take at least one more week to process your return package than those with a RMA No. Please comply with our RMA process. Bzcome.com service center will focus on your question.


Do I need to pay for shipping cost for RMA return?
Yes. (except defect and quality problem, package post will on our customers' end).Since we have not charged customer for any shipping fee when delivering the cargo, customer needs to incur the return shipping cost.


What address should I send my return to?
Shipping address will be offered with RMA Authorization from Bzcome.com customer service center. You can review it by visiting "My Message" in My Account anytime.

Is it necessary to offer tracking number for the returned products?
Yes, it is necessary to track the returned product due to internationally shipping. Bzcome.com won’t take the responsibility of missing returns shipment.



What if my package is missing?
Guaranteed delivery time:
For customers from Singapore, Thailand, Malaysia, Australia, New Zealand, the guaranteed delivery time shall be one month since the date we ship the package.
For customers from UK, USA, Czech Republic, Canada, France, India, the guaranteed delivery time shall be two months since the date we ship the package.
For customers whose packages shipped via registered air mail, the guaranteed delivery time shall be three months.
Compensation for missing: In the event that the actual delivery time is in excess of the guaranteed delivery time due to service failure, we will resend your package or give you a full refund. The decision to resend or refund will be made in consultation with you, the customer, as to which solution is acceptable to both parties.

The compensation service shall bear no responsibility for shipment delay in the following cases:
1. The customer fails to write the correct or complete destination address or zip code.
2. The shipment cannot be delivered due to the refusal of the recipient or unknown recipient;
3. The shipment cannot be delivered as scheduled due to the activities of the customs or other similar competent authorities;
4. In case of war, natural disaster and other force majeure.

 

Refund Policy

In following conditions you can request a refund:
1. Orders status are in pending, paid or processing. You can request order cancellations at no cost and we will give you full refund.
2. When you received your order but find some items are missing or destroyed, please submit RMA request/Requirement, we will check and resend the item(s) or give you full or partial refund.
3. If you have not received your order after 60days of our shipment, we will resend the order or give you full refund.

Exceptions: Due to the customized nature of Weddings & Events, Wigs, Women’s Fashion, Wall Art, and Costumes/Anime items, we only allow cancellations within the time frames (24 hours). Beyond the time limits, restocking/processing fees may apply to cancellations in these categories even if the order has not shipped.

We will give you refund in 3 business days after we proved your request or received your return. And it takes about 7days to your card if you paid by credit card.